Flex Credit consumption increased 37% after new agent rollout
Current impact
$2,400
vs baseline
Forecasted impact / mo
$5,100
if trend continues
Change vs baseline
+37.0%
Flex Credits
Confidence
71%
likely cause attribution
Event Context
Usage Timeline — Flex Credits
Actual vs 7-day rolling baseline
Usage Metric Breakdown
Current vs baseline — all contributing metrics
Flex Credits Consumed
12k
Baseline: 8k
+37%
Agent Invocations
6k
Baseline: 4k
+40%
Avg Credits per Invocation
1.96
Baseline: 2
-2%
Cases Processed
2k
Baseline: 2k
+40%
Root Cause Analysis
4 confirmed · 0 need confirmation
Flex Credits consumed: 8,400/day → 11,508/day (+37%) from Apr 21. At your contract rate ($0.08/credit) this is +$246/day above baseline.
Support Triage Agent invocations: 4,200/day → 5,890/day (+40%). Avg credits per invocation: 2.0 → 1.96 (−2%, stable). Volume is the driver — not new action types or increased prompt complexity.
Setup Audit Trail: FlowDefinition "auto-route-priority-cases" created by admin@acme.com on Apr 21 14:32. Flex Credit spike onset: Apr 21 15:00 — 28 minutes later. Strongest temporal match in the 7-day lookback window.
Event Monitoring logs: 890 cases matched "auto-route-priority-cases" criteria on Apr 21–22, each triggering a full Support Triage Agent invocation. Prior rule routed ~420/day. Case object breakdown: 68% Service cases, 22% Escalations, 10% Billing.
Likely cause
New support automation rule increased action volume for Support Triage Agent
71% confidence · all signals confirmed
Connect a deployment webhook to auto-correlate releases with future spend events.
Suggested Next Steps
Owner: Support Operations
Audit new automation rules deployed on Apr 21 in Salesforce Setup
Review Support Triage Agent action log for unexpected case routing
Set a Flex Credit daily budget cap in Salesforce Digital Wallet
Confirm with Support Ops if automation expansion was intentional
Related dimensions